Top-up process
How ChatGPT Top-Up Works: Validate, Confirm, Pay, Track
The transaction is split into clear stages so the product, account, payment, and fulfillment states can be checked independently.
1. Choose and validate
Select a currently available tier, then submit the target personal account information for an account check.
- Review the live price and availability
- Check the target email and current plan state
- Create a draft only after validation succeeds
2. Confirm, pay, and track
Review the validated order, continue to checkout, then return to the order page for payment and fulfillment updates.
- A confirmation screen comes before checkout
- Payment confirmation starts the fulfillment job
- Processing, completion, failure, and support updates remain available
Frequently asked questions
Will sensitive account information reappear when I restore a draft?
No. Restoring a saved draft does not repopulate the sensitive account information.
What happens after payment?
After payment is confirmed, the order moves into processing and the recharge begins.
What happens if automatic fulfillment cannot finish?
The order status exposes the support state and directs the customer to the support channel.